Melissa Owens
Department of Motor Vehicles- Driver Records Specialist Idaho Transportation Department
- Role
- Drivers Records Specialist at Idaho Transportation Department
- Location
- Boise, ID, US
- LinkedIn followers
- 500 followers
About Melissa Owens
Experienced professional with a solid background in criminal justice administration, law…
Experience
Drivers Records Specialist
Idaho Transportation Department
Aug 2024 — Present · Boise, ID, US
In my current role, I maintain and update driver profiles in the GEM database, ensuring accuracy and compliance with state regulations. I review driver records for court ordered suspensions, SR22 insurance policies, interlock requirements, and oversee reinstatement fee collections. Additionally, I process driver license record requests and compile court packets as needed. I also interpret forensic lab results related to drug and alcohol testing to support the reinstatement process. This role has honed my attention to detail and my ability to manage large volumes of data efficiently.
Education
Boise State University
Bachelor of Business Administration (B.B.A.), Marketing
1994 — 2000
University of Phoenix
Bachelor's degree, Criminal Justice/Law Enforcement Administration
2005 — 2008
Skills
- Training
- Customer Satisfaction
- Windows
- Networking
- Technical Support
- Account Management
- Microsoft Office
- Sales
- Data Entry
- Microsoft Excel
- Customer Experience
- Team Building
- Wireless
- Microsoft Word
- Troubleshooting
- Telecommunications
- Vendor Management
- Process Improvement
- Voip
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