Melissa Otero

Sr Manager Digital Product Operations @Royal Caribbean Group

Hollywood, FL, US
EMAILS
m•••••@rccl.com
MOBILE NUMBERS
+19•••••••74

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WORK HISTORY

Mar 2020 — Present

Sr Manager Digital Product Operations @Royal Caribbean Group

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US

Product Operations and Incident Management for Digital Products.

EDUCATION

2001 — 2003

The George Washington University

Professional Certificate, Masters Certificate in Project Management

SKILLS

Business Process ImprovementOperational ReadinessCross-Functional Team LeadershipIntegrationOutsourcingSales ManagementCustomer Relationship Management (Crm)PmpManagement ConsultingLeadershipBusiness AnalysisRequirements AnalysisAgile MethodologiesManagementTeam BuildingProgram ManagementBusiness IntelligenceSoftware Development Life Cycle (Sdlc)Team LeadershipProgram ImplementationSdlcOperations ManagementIT StrategyProject ManagementOnline MarketingAnalyticsBusiness StrategyCustomer ExperienceVendor ManagementStrategyE-Commerce

ABOUT MELISSA OTERO

I am a Management Professional with over 20 years of E-Commerce and Web experience in Fortune 500 Companies. Over the years I have acquired expertise in the interactive environment, relationship management, business consulting, training and motivating teams, implementing innovative solutions, interactive technology and vendor contract and relationship management. I have worked with multiple vendors implementing new interactive solutions requiring not only innovation and working knowledge of both the business and technology, but the ability to manage multiple teams across multiple regions and locations. My goal is to continue to drive online business gowth and innovation,Specialties: PMP Certified

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