Melissa Olenick
Customer Success Executive | Healthcare Technology Specialist | Relationship Builder
- Role
- Customer Success Manager at C8 Health
- Location
- Lowell, MA, US
- LinkedIn followers
- 500 followers
About Melissa Olenick
I transform healthcare technology implementations into lasting client partnerships by combining clinical knowledge with enterprise customer success expertise. After transitioning from direct patient care to technology leadership, I\'ve built a reputation for turning resistant clients into advocates through transparent communication and expectation management. I leverage Salesforce, Gainsight, and ChurnZero to deliver consistent 100%+ client retention across enterprise accounts.
Experience
Customer Success Manager
Jul 2025 — Present
Education
University of Massachusetts Lowell
BS, Exercise Physiology, dual minor in Clinical Lab Science and Psychology
1996 — 2000
University of Phoenix
MBA
2005 — 2007
Skills
- Ekg
- Managed Care
- Healthcare
- Process Improvement
- Revenue Cycle
- Quality Improvement
- Health Policy
- Healthcare Consulting
- Patient Safety
- Practice Management
- Performance Improvement
- Health Information Exchange
- Software Implementation
- Informatics
- Internal Medicine
- Meditech
- Medical Terminology
- Revenue Cycle Management
- Clinical Research
- Ehr
- Medicare
- Pediatrics
- Program Development
- Medical Billing
- Healthcare Management
- Physicians
- Ambulatory
- Healthcare Information Technology
- Hospitals
- Cpr Certified
- Treatment
- Provider Relations
- Process Consulting
- Emr
- Hipaa
- Escalation Resolution
- Medicine
- Patient Advocacy
- Critical Care
- Cardiology
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