Melissa Neukirch

Experience

1. Front Desk Manager

   Mainsail Lodging & Development

   Jan 2025 — Present

   Lead and supervise front desk staff to ensure exceptional guest service and adherence to hotel policies, procedures, and standards-Oversee daily front desk operations, including check-in/check-out processes, guest inquiries, and reservation management to ensure efficiency and guest satisfaction-Train, coach, and develop front desk associates to maintain high levels of professionalism and performance-Monitor room availability and occupancy, collaborating with sales and housekeeping departments to optimize room assignments and maximize revenue-Manage guest complaint resolution promptly and effectively to maintain positive guest relations and uphold the hotel’s reputation-Prepare and analyze daily, weekly, and monthly reports related to front desk operations, guest feedback, and team performance-Implement and enforce standard operating procedures to improve workflow and service quality-Coordinate with other hotel departments to ensure seamless communication and overall operational excellence-Oversee scheduling and payroll for front desk staff, balancing operational needs with employee availability-Ensure compliance with safety and security procedures to provide a safe environment for guests and staff.

Education

• American Hospitality Academy

  Advanced degree, Hospitality Administration/Management

• American University of Science and Technology

  Bachelor's degree, Hospitality Administration/Management

  2011 — 2015

• Saints Coeurs Bikfaya

  Sociology and Economics

  1996 — 2011

Skills

• Management
• Customer Service
• Strategic Planning
• Analysis
• Microsoft Office
• Project Management
• Event Planning
• Microsoft Excel
• Public Relations
• Banking
• Training
• Hotels
• Leadership
• Team Leadership
• Teamwork
• Time Management
• Wine Education
• Public Speaking
• Food Safety
• Iso Standards