Melissa Morales
Talent Acquisition | Compass Group
- Role
- Talent Acquisition Specialist at Compass Group
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Melissa Morales
I’m a communications-focused HR professional with a passion for employee experience…
Experience
Talent Acquisition Specialist
Aug 2023 — Present · Charlotte, NC, US
Serve as the first point of contact for operators\' inquiries through calls and emails, providing timely and accurate information related to recruiting, onboarding, background checks, and ATS questions.• Assist operators in navigating the recruiting and onboarding process, providing guidance and clarification on procedures, requirements, and documentation.• Conduct thorough research and investigation to address operator inquiries, ensuring a comprehensive and accurate response is provided.• Collaborate closely with the HR team to stay updated on policies, procedures, and changes related to recruiting, onboarding, and background checks, ensuring accurate and up-to-date information is shared with operators.• Utilize the ATS to retrieve and update candidate information, troubleshoot technical issues, and assist operators with system navigation.• Document all interactions, inquiries, and resolutions in a detailed and organized manner, maintaining accurate records of operator communications and follow-up actions taken.• Identify recurring issues or patterns and proactively suggest improvements or solutions to enhance the HR Help Desk service.• Collaborate with cross-functional teams to escalate complex or urgent matters, ensuring timely resolution and operator satisfaction.• Stay up-to-date with industry trends, best practices, and regulations related to recruiting, onboarding, background checks, and HR technology, continuously enhancing knowledge and expertise.
Education
University of North Carolina at Charlotte
Bachelor of Arts - BA
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