Melissa Michelon
Director, Business Strategy & Operations
- Role
- Director - Smb Strategy at Sap Concur
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Melissa Michelon
Customer-centric problem solver with a passion for turning \"can\'t do\" projects into \"successfully done\" initiatives. Demonstrated ability in driving business results through analysis, data, and creative thinking while applying strategic direction to further business goals and customers\' success.
Experience
Director - Smb Strategy
Nov 2021 — Present · Bellevue, WA, US
I am leading the go-to-market strategy definition and operational execution of large cross-functional initiatives for a 1,500 employees organization responsible for $1.7B in revenue under management to accelerate innovation, improve business processes, teams\' productivity, scale, customer satisfaction & retention. Stakeholders span across several levels of leadership all the way to C-level, several SAP board areas and various teams including: Sales, Marketing, Delivery, Support, Client Success, IT, Product, Finance & Legal.• Oversees all aspects of strategic projects execution: planning, OKR definition, stakeholders alignment, milestones, risks and dependencies tracking, status communication• Supports organization resource allocation through prioritization of strategic initiatives, creation of business cases, ongoing monitoring of initiatives OKR• Provides consulting and guidance to business leaders on how to achieve their strategic and organizational goals and translate their long term objectives into actionable steps, such as: how to implement and pace big organizational changes based on amount of change individuals in various teams are facing, prioritization of initiatives based on cross-functional dependencies, education on operational dependencies, etc.• Identifies and manages resolution of key business issues, including items related to authentication, data privacy and tools\' integration in SAP technology landscape• Leads change management aspects of cross-functional initiatives leveraging Prosci methodology
Education
IAE Montpellier
Master’s Degree, Business, Management, Marketing, and Related Support Services
Université Montesquieu-Bordeaux IV
Bachelor’s Degree, Business, Management, Marketing
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