Melissa McGovern
CRM Analyst Sr. at Textron Aviation
- Role
- Crm Analyst Sr at Textron Aviation
- Location
- Wichita, KS, US
- LinkedIn followers
- 500 followers
About Melissa McGovern
Experienced Sr. CRM Analyst with a demonstrated history of working in the aviation and aerospace industry. Skilled in creative problem solving, customer experience, and managing multiple tasks at hand.
Experience
Crm Analyst Sr
Apr 2023 — Present · Wichita, KS, US
Research, analyze, and maintain data on the worldwide fleet of Textron Aviation manufactured and competitive aircraft owners in Salesforce. Structure, manage, and extract data from internal and external sources such as Jetnet and Amstat for analysis and work from a high workload research case queue daily. Support customer facing teams throughout the company, including Aftermarket, Legal, and Sales & Marketing.
Education
University of Phoenix
Associate of Arts (AA), Business, Management, Marketing, and Related Support Services
2011 — 2013
Skills
- Salesforce.com
- Customer Support
- Aerospace
- Microsoft Word
- Analysis
- Communication
- Program Management
- Sap
- Catia
- Customer Service
- Aviation
- Six Sigma
- Aircraft
- Powerpoint
- Microsoft Excel
- Ariba
- Project Management
- Customer Experience Management
- Microsoft Office
- Process Improvement
- Customer Experience
- Global Customer Service
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