Melissa Maestas

About Melissa Maestas

Experienced and dedicated Customer Service Representative with a proven track record of…

Experience

1. Bilingual Customer Care Specialist

   Franklin Energy

   Apr 2024 — Present · Denver, CO, US

   Franklin Energy provides utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities and government bodies, and our clients who rely on our customized energy efficiency programs to help them meet their energy-saving goals. The Customer Care Specialist provides a high level of customer satisfaction by promoting participation in energy efficiency programs, addressing and resolving customer inquiries, problems and complaints in accordance with company policies and procedures while coordinating with others who are passionate about energy efficiency and making a positive impact on the industry. Essential Duties-Working across multiple programs and phone lines while transferring calls as needed-Promoting participation in energy efficiency programs that customers may qualify for-Addressing and resolving customer inquiries regarding products, services and billing, while following up on customer calls not immediately resolved-Establishing and maintaining positive working relationships with customers by ensuring high levels of customer service-Contacting customers to schedule appointments, take surveys, and to promote program offerings to a qualifying customer-Providing accurate and timely information regarding the status of customers’ application and rebate checks-Entering all required information into computerized systems to create and maintain the customer database-Providing inside support to Program Managers, Energy Engineers and Energy Advisors as neededEmployment Verifications:Visit Enter Employer Code: 10••••07 and Employee SSN

Education

• KForce San Francisco

  Alpha Numeric Test Scores, MS Office

• University of Colorado Denver

  Bachelor's degree, Spanish

  1991 — 1998

Skills

• Customer Service
• Microsoft Office
• Marketing Strategy
• Strategic Planning
• New Business Development
• Change Management
• Microsoft Word
• Microsoft Excel
• Powerpoint
• Event Planning
• Office Management
• Team Building
• Budgets
• Marketing
• Social Media
• Business Planning
• Business Development
• Public Speaking
• Research
• Negotiation
• Business Strategy
• Management
• Team Leadership
• Outlook
• Operations Management
• Human Resources
• Time Management
• Administration
• Data Entry
• Teamwork
• Policy
• Nonprofits
• Government
• Community Outreach
• Fundraising
• Public Relations
• Training
• Program Management
• Leadership
• Leadership Development