Melissa MacClean
Senior Manager, Customer Operations
- Role
- Senior Manager, Customer Operations at Dole Packaged Foods
- Location
- Thousand Oaks, CA, US
- LinkedIn followers
- 500 followers
About Melissa MacClean
CURRENT: Sr. Manager of Customer Operations for Retail, Foodservice and Industrial sales channels. Lead a team of sales account reps for key accounts such as Kroger, Target, Dollar General, Family Dollar, Wegmans, UNFI, Dot Foods, Sysco, US Foods, PFG, Gordon, Coca-Cola, General Mills, Nestle, and Pepsi/Tropicana. Our team is involved in sales order processing, allocation management, sales reporting, customer service, and acting as central point of contact between customers, brokers, regional sales managers and directors, supply chain, transportation, operations, marketing, and finance. SAP Power User for sales and distribution. Project team member for SAP implementation (2011), Mrs. May’s Naturals integration (2012), Dole Packaged Foods Europe SAP implementation (2014), S/4 HANA upgrade (2017), and conversion to SAP Fiori (2023). Authored test scripts and work instructions for sales order processing and customer master data. Continuously identify, test, and implement ongoing system enhancements.PAST EXPERIENCE: Sales Support Manager for Retail and National Account sales channels. Oversee sales account reps for key accounts such as Wal-Mart, Sam\'s Club, Kroger, Target, Publix, Meijer, C&S. Involved in sales order processing, customer service, and acting as central point of contact between customers, brokers, regional sales managers and directors, transportation, operations, supply chain, sales strategy, and finance. Also responsible for co-managed replenishment and sales reporting for Wal-Mart and Sam\'s Club.Specialties: leading with kindness, excitement, and transparency; communicating across a wide array of teams; finding cost-effective solutions to support customers and increase volume; finding the good.
Experience
Senior Manager, Customer Operations
Apr 2023 — Present
Education
California Polytechnic State University-San Luis Obispo
BS, Applied Nutrition
1999 — 2003
Skills
- Sales Operations
- Customer Service
- Inventory Management
- Retail
- Powerpoint
- Microsoft Office
- Sales
- Sales Management
- Supply Chain
- Finance
- Marketing Strategy
- Social Media
- Crm
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