Melissa M. L.
Strategic Account Development Manager | Hospitality Business Development | Hospitality Technology | Consultative Hospitality Sales | SaaS
- Role
- Strategic Account Development Manager at Skytouch Technology
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Melissa M. L.
Utilizing my background in hospitality and business development, I emphasize consultative sales and developing strategic relationships to enhance market share and increase revenue. I am focused on delivering customers value through innovative technology solutions, helping to empower organizations to optimize their operations.
Experience
Strategic Account Development Manager
Mar 2022 — Present · Chicago, IL, US
Lead and own sales end-to-end sales process for prospective customers: generate and qualify prospects, present product value proposition; negotiate pricing and contracts to win business and close deals- Develop and present product to customers, collaborating with technical and product experts when required- Partner with onboarding and customer success teams to ensure smooth transition to customer success team post-sale- Represent product at industry conferences and tradeshows.Key Achievements:* Exceed revenue targets: delivered 120% Y/O/Y new business growth in CY 2025, representing 55.25% of team revenue; exceeded assigned targets throughout tenure.* Increased contract value 36%: applied consultative sales skills to customize solutions maximizing value for customers at the same time increasing overall RACV during first year of product sales.* Built strategic partnerships: developed relationships with key buyers and stakeholders as well as integration partners to expand market presence and create sustainable lead pipeline.* Improved and standardized sales operations: developed sales frameworks, CRM standards, proposal templates and customer success transition protocols, improving efficiency across sales and customer success teams.
Education
Cooking and Hospitality Institute of Chicago, Le Cordon Bleu
Culinary Arts and Hospitality Management
Indiana University Bloomington
Journalism
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