Melissa M.
Senior Vice President Academy Leader @Bank of America
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WORK HISTORY
Senior Vice President Academy Leader @Bank of America
Tampa, FL, US
EDUCATION
Kaplan University
Bachelor of Business Administration - BBA
ABOUT MELISSA M.
Senior Vice President | Learning & Development | Fraud Operations | Talent StrategyWith over 17 years at Bank of America including 13 years in consumer banking and the last several years in Learning & Development I bring a unique blend of frontline experience, strategic oversight, and a deep understanding of how to build, coach, and scale high-performing teams.I currently lead a national Academy team supporting Fraud Servicing, where I’m responsible for onboarding strategy, training execution, performance enablement, and leadership development. My approach is rooted in driving results through people aligning business goals with practical, engaging learning experiences that support both individual growth and operational excellence.Known for being both strategic and execution-focused, I’m skilled at leading through change, influencing across functions, and translating complex goals into clear, actionable plans.Core Competencies • Learning & Development Strategy • Sales & Customer Experience • HR Policy & Compliance • Hiring, Talent Assessment & Coaching • Leadership Communication • Fraud & Risk Operations • Facilitation & Curriculum Design • Culture, Engagement, Inclusion
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