Melissa M.
Operations Support Manager @Sky
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WORK HISTORY
Operations Support Manager @Sky
Oversee two high-performing teams delivering critical studio operations and production support within a live broadcast environment.Align team development with production demands to ensure consistent, high-quality delivery across a fast-paced and often unpredictable schedule.Drive workforce planning, succession and recruitment to build a resilient and adaptable operations team.Work closely with production, engineering and technical teams to ensure teams are prepared, supported and aligned to deliver across a range of studio outputs.Led my teams through a period of significant change, ensuring continuity of delivery and supporting individuals to adapt to new ways of working.Continuously looking for ways to improve how we operate, refining workflows, communication and team practices to drive consistency and efficiency.Championing a people-first culture, with a strong focus on wellbeing, engagement and long-term development.Created an environment where individuals feel confident, supported and able to grow, contributing to a more collaborative and high-performing team.
EDUCATION
King's College London
Bachelors of Science, Bio Medical Science
ABOUT MELISSA M.
A proven operations leader with nearly 18 years at Sky, specialising in live broadcast environments and studio operations. I lead high-performing teams responsible for delivering seamless production support across fast-paced, high-pressure settings, where adaptability, clarity and strong decision-making are critical.My focus is on building capable, confident teams that can deliver consistently while navigating change. I have led teams through periods of significant transformation, including new production demands, evolving workflows and large-scale studio changes, ensuring continuity of output while supporting people to adapt and grow.I work closely with production, engineering and wider operational teams to align people, processes and priorities, helping to create a more connected and effective way of working. Alongside this, I drive workforce planning, development and succession to build long-term capability and resilience within the teams I lead.I am particularly passionate about creating environments where people feel supported, heard and able to perform at their best. Strong team culture, open communication and a focus on wellbeing are central to how I lead, alongside a commitment to continuous improvement and delivering high standards.
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