Melissa Lyons
Senior Business Analyst @Alberta Electric System Operator (AESO)
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WORK HISTORY
Senior Business Analyst @Alberta Electric System Operator (AESO)
Calgary, AB, CA
Developing and documenting the IT Asset Lifecycle Management process• Developing and documenting the ServiceNow processes and procedures to support the IT Asset Lifecycle Management process• Meeting with management to understand current state to determine where efficiencies are to be gained and/or process gaps rectified• Gathering and documenting requirements in preparation for the use of the Governance, Risk, and Compliance (GRC) Module in ServiceNow• Participating in User Acceptance Testing with the GRC module for one department of the organization that is prepared to go-live with this module.
EDUCATION
Investment Funds Institute of Canada
Certificate, Mutual Funds Licence
Southern Alberta Institute of Technology (SAIT)
IT BUSINESS ANALYST CERTIFICATE
Insurance Counsil of Saskatchewan
All Classes except Life Insurance, All Classes except Life Insurance
Southern Alberta Institute of Technology (SAIT)
Program management certificate, Project Management
New Era
Microsoft Access, Database training
New Era Technology
MS Project - Level I and II
ABOUT MELISSA LYONS
With 10 years at Bentley Software, I’ve not only worked with cutting-edge technology but also built strong relationships, solving challenges with a hands-on, people-first approach. My extensive experience with ServiceNow has fueled my passion for streamlining workflows and enhancing efficiency to help my clients achieve their goals. As an outgoing and dynamic Business Analyst, I thrive on collaborating with teams, translating complex technical concepts into clear, actionable insights, and empowering others through software training. Now, I’m excited to focus my career in the ServiceNow space, where I can continue making an impact through process optimization and user enablement.I currently have a short term contract and am actively looking for my next opportunity.
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