Melissa Lumaco
Sales, Marketing, Communications and Customer Experience Professional
- Role
- Account Director at Ardent
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Melissa Lumaco
Customer advocate who dreams of working in a truly customer centric organization or being…
Experience
Account Director
Aug 2023 — Present · Los Angeles, CA, US
Leveraging over two decades of experience in the automotive (OEM) industry, I bring a comprehensive, results-driven approach to my role—drawing on every facet of my professional journey. I am deeply passionate about building meaningful relationships, delivering measurable outcomes, making life easier for clients, and driving genuine improvement through high-quality, substantive training.Naturally curious and always seeking ways to enhance existing processes, I approach challenges with a strategic mindset and a relentless focus on continuous improvement. In my role, I am responsible for directing internal project teams, cultivating client relationships, and expanding strategic accounts by fostering transparency, trust and garnering a reputation for outstanding work.
Education
Virginia Polytechnic Institute and State University
Communications
1993 — 1997
Skills
- Automobile
- Vehicles
- Sales Process
- Process Improvement
- Sales
- Sales Management
- Customer Retention
- Management
- Marketing Strategy
- Sales Operations
- Business Planning
- Dealers
- Automotive
- Profit
- Customer Satisfaction
- Inventory Management
- Automotive Aftermarket
- Dealer Management
- Program Management
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