Melissa Lester

About Melissa Lester

Experience in providing high volume on-site, corporate & telephonic support for employees in all areas of Human Resources in all states• Successful resolution of extreme HR situations including a supervisor’s suicide, Hub closing, sexual harassment, overt racial discrimination, hostile work environment, and personal intimidation• Certified Senior Professional in Human Resources (SPHR) with over 10 years of progressive experience.

Experience

1. Employee Relations Consultant

   CVS Health

   Dec 2020 — Present

   Responsible for a range of activities related to employee relations issues including providing advice, counsel and support for company to employees and managers regarding employee performance, attendance and behavioral issues, interpretation and application of company policies, procedures and guidelines as well as monitoring and overseeing adherence to HR, State, Federal and Corporate Compliance rules, regulations and policies- Resolves manager/employee issue/inquiry on demand- Identifies issues in real time. For issues that require additional research or investigation, opens and documents file with relevant call/case components and consultation provided during intake/initial attempt at FCR; assigns matter to the correct team for resolution, including assignment of case categorization and priority- Provides input for process improvement in team efficiency and process, improving the overall customer experience, including identifying educational opportunities for managers and employees.

Education

• Baylor University - Hankamer School of Business

  BBA