Melissa Lane
Technical Support Specialist @ZOLL Medical Corporation
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WORK HISTORY
Technical Support Specialist @ZOLL Medical Corporation
Pittsburgh, PA, US
Provide support for technical and clinical Inquiries related to ZOLL products via telephone, E-Mail and/or Fax on a daily basis. Follow up to inquiries, and ensures satisfactory customer resolution. Follow departmental processes and procedures. Accurate entry of customer reported complaint details into claim tracking system. Participate in internal process documentation creation and verification. Performs departmental receiving/shipping as required. Stays current with system Information, changes and updates. Stays current with system Information, changes and updates.
ABOUT MELISSA LANE
Highly experienced Clinical Operations Specialist with two decades of successful team and…
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