Melissa Kupper

About Melissa Kupper

As a Manager specializing in Sales Optimization at MTH Mortgage, I\'m passionate about fostering a thriving and efficient sales environment. My focus is empowering our branches through strategic initiatives, including successfully launching new locations, developing high-performing new hires through targeted training, and smoothly integrating essential system updates. Leveraging over two decades of experience in builder mortgage relationships, I\'m committed to providing ongoing support and resources that ensure consistent productivity and growth across the organization.

Experience

1. Manager, Sales Optimization

   Mth Mortgage

   May 2025 — Present · Jacksonville, FL, US

   Spearhead successful Branch start-ups by providing comprehensive guidance and support to new teams through the onboarding and setup processes, ensuring a swift and effective launch.Develop and deliver engaging training programs on systems, tools, and best practices for new hires, equipping them with the knowledge and skills necessary for immediate success. Serve as a primary point of contact for operations and sales-related inquiries, providing timely and effective solutions that minimize disruption and maximize productivity. Orchestrate and support the implementation of system updates, including the development and delivery of training and communication to ensure seamless user adoption and minimize potential issues. Cultivate strong partnerships with corporate teams to facilitate seamless communications, proactively address challenges, and ensure efficient issue resolution, contributing to a unified organizational approach.Proactively monitor sales performance across all branches, analyzing key metrics to provide targeted coaching and resources to improve individual and team productivity. Foster a collaborative, solutions-focused environment across the branch network, encouraging knowledge sharing, teamwork, and a proactive approach to problem-solving.

Skills

• Fha
• Real Estate
• First Time Home Buyers
• Government Loans
• Refinance
• Finance
• Closings
• Residential Homes
• Va Loans
• Investment Properties
• Loan Origination
• Non-Conforming
• Fha Financing
• Usda
• Mortgage Lending
• New Home Sales