Melissa Kraft
Manager, Customer Service Strategy & Ops
- Role
- Manager, Customer Service Strategy & Ops at Comcast
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Melissa Kraft
Working for Comcast has been a positive learning experience. Starting with Comcast as an…
Experience
Manager, Customer Service Strategy & Ops
Jan 2011 — Present
Education
University of Phoenix
Associates
2007 — 2009
Skills
- Team Leadership
- Powerpoint
- Management
- Budgeting
- Forecasting
- Sales Operations
- Customer Retention
- Customer Service
- Call Centers
- Cross-Functional Team Leadership
- Direct Sales
- Account Management
- Sales
- Budgets
- Customer Satisfaction
- Training
- Retail
- Contact Centers
- Telecommunications
- Process Improvement
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