Melissa Klapuch

Web Producer @PandaDoc

Austin, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2026 — Present

Web Producer @PandaDoc

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EDUCATION

2005 — 2007

Lone Star College

Associate’s Degree, Spanish

SKILLS

Deal ExecutionSolution SellingSalesforce.comCustomer RetentionCustomer ServiceMicrosoft OfficeSalesCustomer-Focused ServiceBusiness-to-Business (B2b)Account ManagementBusiness DevelopmentPipeline GrowthTeamworkCustomer SatisfactionDirect SalesB2bSaasRelationship BuildingEnterprise SoftwareSales ProcessCustomer Relationship Management (Crm)Communication

ABOUT MELISSA KLAPUCH

I optimize content and marketing operations so teams can move faster and campaigns can scale. Whether it\'s streamlining CMS workflows, accelerating campaign delivery, or building process improvement initiatives that eliminate bottlenecks, I focus on making systems work better.\': • % and saved $74K annually by replacing outdated CMS workflows with systems built for scale • : Cut bounce rates by 20% through better navigation architecture and breadcrumbs across 14 global sites • % through marketing operations improvements, removing bottlenecks, and training cross-functional teams on efficient content workflows • : From multi-layer page builds to content migrations and metadata optimization, I handle the details that make content shine**:** & : A/B Testing, Amplitude, Google Analytics, GTM, Optimizely : Contentful, Craft CMS, Drupal (learning), HubSpot, Makeswift, WordPress: Agile workflows, Asana, Confluence, cross-functional project management, Jira: Accessibility (WCAG), CRO, HTML/CSS, SEO & : SmartlingI love solving the operational challenges that help content teams do their best work. If there\'s a faster, smarter way to publish, I\'ll find it.

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