Melissa Kennedy

About Melissa Kennedy

As an accomplished, results-oriented professional with expertise providing strategic leadership in project management, technical rollouts and operations oversight within the healthcare industry, I have significant experience utilizing sound business acumen, management, and communication skills to successfully complete large-scale complex projects. I have demonstrated success developing and executing process improvements based on critical evaluation existing procedures. Throughout my career I have collaborated with technology, application, compliance, and personnel at multiple levels, maintaining effective relationships and employing a consultative approach to ensure project and operational success.

Experience

1. Senior Operations Manager

   Iris Telehealth

   May 2024 — Present · Austin, TX, US

   As a Senior Operations Manager, I lead the strategy, execution, and continuous improvement of multiple clinical service lines, ensuring high-quality delivery, strong provider-partner relationships, and operational excellence. I serve as the primary liaison between providers and partner clinics, owning end-to-end service line retention and driving outcomes through data-informed decision-making, workflow optimization, and collaborative leadership.In this role, I deliver consultative operational support, manage provider contracts, evaluate service line margins, and partner with cross-functional subject matter experts to strengthen performance and scalability. I work closely with physician leadership to ensure providers operate in compliance with organizational standards, while supporting performance management, policy adherence, and corrective action when needed.I oversee onboarding, training, and technology enablement for partner clinics and providers, including workflow design, EMR and telehealth system setup, and coordination with IT teams to streamline care delivery. Skilled in conflict resolution, I proactively address operational challenges, maintain strong working relationships across teams, and ensure seamless clinical operations.Additionally, I support and mentor Practice Managers, participate in organization-wide leadership initiatives, and manage critical administrative processes such as medical licensing and credentialing to enable timely provider deployment.

Education

• The University of Texas at Austin

  BS In Advertising, Advertising

  2000 — 2004

Skills

• IT Hardware Support
• Management
• Vendor Management
• Eclinical Works
• Computer Hardware
• IT Operations
• IT Project & Program Management
• Interactive Advertising
• Project Coordination