Melissa Keith

About Melissa Keith

Consistently exceeds management expectations through effective time management and…

Experience

1. Healthcare Account Manager Iii (Data)- Global Team

   AT&T

   May 2022 — Present · Dallas-Fort Worth, TX, US

   Partner with Client Solutions Executive, Strategic Account Lead and Technical Sales Consultant for retention and growth of one of AT & Ts largest healthcare accounts billing over $40 million in annual revenue- Engage in sales activities with knowledge of strategic AT & T products and services using consultative selling skills- Maintain positive customer relationships to influence buying decisions- Identify customer needs or network optimization processing all move, add, change, disconnect activity within the accounts- Host weekly customer meetings to discuss open projects and orders- In depth knowledge of service guides, contracts and billing systems for reviews to identify billing errors and process corrections- Interface with repair and service management on service-related issues to limit impact to customer’s network- Inventory existing voice and data services including CSRs, utilization reports, network configurations and topologies- Review existing contracts and services and provide renewals and upgrades as needed.

Education

• Ball State University

  Graduate; Bachelor of Arts

Skills

• Wireless
• Mobile Devices
• Co-Location
• Managed Services
• Sales Operations
• Customer Retention
• Direct Sales
• Sales Process
• M2m
• Solutions Marketing
• Cold Calling
• Solution Selling
• B2b
• Outlook
• Voip
• Data Center
• Sales
• Telecommunications
• Training
• Saas
• New Business Development
• Ethernet
• T1
• Leadership
• Cellular Communications
• Product Management
• Sip Trunking
• Management
• Team Building
• Call Centers
• Business Development
• Ip
• Unified Communications
• Team Leadership
• Selling
• Salesforce.com
• Sales Presentations
• Mpls
• Networking
• Account Management