Melissa Kane
Vice President Community Management @Jonckers
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WORK HISTORY
Vice President Community Management @Jonckers
EDUCATION
University College London, U. of London
BA (Hons) French and German, Foreign Languages and Literatures, General
ABOUT MELISSA KANE
CORE COMPETENCIES Customer Relationship Management / Strategic Planning / P&L Management / Process Optimization / Machine Translation & Post Editing / CAT Tools / Risk Management / Quality Assurance / Internal and External Customer Satisfaction / Vendor Management / Recruitment / Personnel Management and Training PERSONAL STRENGTHS AND PROFESSIONAL SKILLS Customer-service oriented professional with emphasis on quality, consistency and on-time delivery Success in growing revenue and profits with focus on expansion strategies to increase penetration Early adopter and promoter of technology including CAT tools and Machine Translation technology to create scalability and increase bandwidth Agent of change, energised when architecting new processes, happy to challenge status quo and comfortable taking risks Focussed on fostering collaborative, trust-based relationships with necessary communication, negotiation and interpersonal skills First-hand experience coordinating software developers, translators, reviewers, post editors, language analysts, project managers and external vendors to ensure end-to-end solution
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