Melissa Jungnitsch
Franchise Operations & Field Support Leader | Driving Performance Across 500+ Locations
- Role
- Director of Field Support at Sylvan Learning
- Location
- Grand Rapids, MI, US
- LinkedIn followers
- 500 followers
About Melissa Jungnitsch
Franchise operations leader with 10+ years of experience driving performance across large, multi-unit franchise systems. I specialize in new store readiness, franchisee onboarding, and scaling field support models that improve unit economics and long-term owner success.Currently, I lead enterprise field operations supporting 500+ franchised locations, partnering cross-functionally with Marketing, Finance, Technology, and Franchise Development to ensure strong Day 1 execution and sustained performance. My work focuses on aligning strategy, systems, and people to deliver measurable results — from operational launch through maturity.I’m known for building trusted relationships with franchisees while holding high standards for execution, accountability, and brand consistency. I bring a people-first leadership style grounded in data, financial discipline, and continuous improvement.Core strengths include:• New store onboarding & operational readiness• Franchisee coaching & performance ramp• Unit economics (labor, pricing, expense control)• Field team leadership & development• Cross-functional execution• Scalable training & support systemsI’m passionate about helping franchise systems grow in a way that is operationally sound, financially healthy, and sustainable for owners and teams.
Experience
Director of Field Support
Aug 2024 — Present
Lead enterprise field operations for a 500+ unit franchise network.• Direct and develop a team of Franchise Business Coaches supporting owners across all lifecycle stages• Drive performance through KPI analysis, financial reviews, and targeted coaching• Partner with Franchise Development to ensure seamless transition from sale to operations• Redesign onboarding and shared services alignment to strengthen Day 1 readiness• Lead national pricing strategy generating $2M+ in incremental revenue in three months• Coach franchisees on labor, pricing, and expense management to improve unit economics• Serve as escalation point between franchisees and corporate teams• Partner cross-functionally (Marketing, Finance, Technology) to deploy systemwide initiatives
Education
Walden University
Master's of Education
Ferris State University
Bachelor's Degree
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