Melissa A. Johnson
Director, Data Analytics @Arlington Community Federal Credit Union
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WORK HISTORY
Director, Data Analytics @Arlington Community Federal Credit Union
Arlington, VA, US
EDUCATION
William & Mary
Master of Science (MS)
Virginia Commonwealth University
Bachelor of Business Administration - BBA
Virginia Commonwealth University
Bachelor of Science (BS)
ABOUT MELISSA A. JOHNSON
I specialize in building data and AI‑powered analytics capabilities that didn’t exist before and fixing the ones that aren’t working. Turn messy, fragmented data into trusted, scalable products that leaders use to make decisions.Throughout my career at Amazon, Freddie Mac, and Arlington Community Federal Credit Union, I’ve built a reputation for walking into ambiguous data situations and creating structure: establishing data quality standards, designing scalable infrastructure, and turning analysis and AI insights into real operational change.Where I make the biggest impact:• Process improvement & standardization – Establish frameworks, documentation, and repeatable workflows that transform ad‑hoc reporting into a strategic analytics and AI function embedded in business planning.• Building teams & capabilities – Hire, mentor, and uplevel analysts into strategic partners who can work with SQL/Python/BI tools, experiment with AI, and communicate insights that executives act on.• Complex problem‑solving – Thrive on ambiguous, cross‑functional challenges where the data is messy, the stakeholders are diverse, and the path forward isn’t obvious.• Strategic data & AI infrastructure – Design ETL/data pipelines, implement BI tools, and create data models that support dashboards, advanced analytics, and AI use cases at scale.My technical toolkit includes Tableau, SQL, Python, Powershell, R, and Alteryx, plus applying advanced analytics and AI to the right use cases—whether that’s better forecasting, smarter segmentation, or intelligent automation. What sets me apart is translating technical complexity (data models, ML/AI methods, and constraints) into clear options, trade‑offs, and business value.Leaders describe me as someone who brings both analytical rigor and pragmatic execution. I ask sharp questions, collaborate across silos, and ensure every data and AI initiative ties to measurable organizational goals.Credentials: Certified Analytics Professional – Expert (INFORMS)| Master of Science Business Analytics, William & Mary (Top 10% GPA)If you’re establishing a new analytics function, scaling an existing one, or exploring AI in a practical, value‑driven way, let’s connect.
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