Melissa J.

Chief of Staff @Early Warning

Serve as Chief integrator for COO across an 800+ person Technology org (50% of company), driving 98% service delivery performance for a 1,600-employee fintech• Own $28M annual budget planning, forecasting, and executive reporting, enabling data-driven investment decisions and Board visibility• Designed and operationalized enterprise service models, governance, and KPIs across 8 divisions, eliminating 30% operational redundancy• Lead Board-level risk, audit, and control reporting, translating technical risk into clear business implications and action plans• Modernized audit operations by migrating evidence and controls to AuditBoard, cutting retrieval time 50% and strengthening regulatory readiness• Built trusted partnerships across Engineering, Security, Finance, Legal, and vendors to drive continuous improvement and risk mitigation• Launched AI-supported reporting and operating cadence to reduce manual executive reporting effort and improve accuracy and timeliness of dashboards• Act as change agent and cultural leader, aligning execution with strategy during periods of organizational and technology transformation• Led Employee Engagement strategy (pulse surveys, recognition, leadership feedback loops), increasing engagement scores 35%• Frequently tapped as strategic advisor to executives on operating model design, prioritization, and transformation sequencing