Melissa Himes
Senior Partner Success Manager
- Role
- Senior Customer Success Manager at Ellevation Education
- Location
- New Castle, PA, US
- LinkedIn followers
- 500 followers
About Melissa Himes
Experienced educator and instructional coach with demonstrated successful history of…
Experience
Senior Customer Success Manager
Mar 2022 — Present
Serve as the main onboarding contact and act as the key relationship manager for the largestand/or most complex customers on your team, also responsible for account health and ongoingadoption and engagement; Engage in complex technical conversations beyond basic data integration including but notlimited to SSO, Two-Way Data Flows, API capabilities, change management processes, etc; Collaborate cross-functionality with Revenue, Marketing, Product and Product Education tosupport partners through their lifecycle; Create partner advocates for referrals and partner feedback loops with the company for bothproduct and service; Mentor other Partner Success Managers within your team to ensure high-quality results; Maintain domain expertise and be considered a “go-to” person within your team and otherteams within PSO; Champion and lead strategic vision and initiatives where the scope and impact are beyondindividual teams; Ideate and innovate on new ways to accomplish onboarding and customer success initiatives.
Education
Westminster College (PA)
Early Childhood and Special Education, Elementary Education and Teaching
Western Governors University
English Language Learning, Education
CEA CAPA Education Abroad
Bachelor's degree, Education
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