Melissa Hildebrand
Client Success Leader | Healthcare Advocate | Medicare & Medicaid Expert | Driving Excellence in Patient Care and Outcomes
- Role
- Sr Customer Success Manager at Cleo
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Melissa Hildebrand
With over 15 years of experience in the health care sector, I am passionate about improving lives through peer support, social health, and nutrition. I am currently the Director of Client Success at Wisdo Health, a social health company that connects users with peers and helpers who have been in their shoes and can provide emotional support.In my role, I lead the strategy and execution of client retention, satisfaction, and growth, working with health care payers, providers, employers, and community services. I leverage my skills in process improvement, client management, and program oversight to ensure that our clients achieve their goals and outcomes, and that our users receive the best possible care and support. I also collaborate with internal and external stakeholders to identify and implement best practices, innovations, and solutions that enhance our value proposition and impact.
Experience
Sr Customer Success Manager
Feb 2025 — Present
Education
Western Michigan University
Bachelors Degree, Dietetics
2000 — 2003
Eastern Michigan University
Masters Degree, Social Work
2004 — 2006
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