Melissa Heppe

About Melissa Heppe

With over 13 years of experience in executive support and operations, I’m a trusted liaison to the leaders I work with. I’m all about simplifying workflows, fostering collaboration, and staying ten steps ahead to anticipate needs. Loyal, thoughtful, and always ready for a challenge, I bring energy and impact to every fast-paced environment I dive into.

Experience

1. Senior Executive Assistant

   Instacart

   Jan 2024 — Present

   Manage complex calendars for C-Suite executives, resolving scheduling conflicts and prioritizing tasks with a forward-thinking approach.• Arrange seamless, efficient travel itineraries, optimizing executive productivity during trips.• Prepare detailed meeting materials in advance to ensure executives are equipped for high-impact engagements.• Represent executives internally and externally to build trust, foster relationships, and enhance organizational reputation. Serve as backup EA for 8 executives, maintaining smooth operations.• Oversee content creation for monthly Company All Hands by collaborating with stakeholders to deliver relevant, impactful material.• Lead Quarterly Online Grocery All Hands, managing AV, content, and presenter coordination for flawless execution.• Develop professional presentations for the CPO’s external engagements, including managing content and scripting interview responses.• Curate weekly leadership updates to ensure clear, company-wide communication of priorities and goals.• Assisted leading IC’s largest 2024 event attendees), managing contracts, complex budgets, logistics, and content while staying under budget and on schedule.• Organize team offsites, incorporating creative branding, curating detailed itineraries, and delivering exceptional attendee experiences.• Designed a 30+ slide EA onboarding deck to streamline new hire integration and improve team productivity.• Led AI training sessions for the EA team, introducing workflows that improved efficiency through automation.• Collaborated with HR and leaders to revamp the Product Manager monthly format, boosting engagement and team alignment.• Managed and submitted accurate expense reports ahead of deadlines, ensuring smooth and compliant processing.

Education

• University of Wisconsin-Stevens Point

  Bachelor's Degree, Arts, Entertainment, and Media Management

  2003 — 2008

Skills

• Event Planning
• Outlook
• Event Management
• Microsoft Office
• Creative Writing
• Sharepoint
• Administration
• Administrative Assistance
• Customer Service
• Entertainment
• Social Media
• Management