Melissa Helf

About Melissa Helf

With over 15 years of experience in insurance, project management, data analysis, and…

Experience

1. Employee Experience Consultant

   Horace Mann

   Aug 2024 — Present

   Assist with delivering highly effective talent and culture initiatives that embrace our core values and supports and maintains a high performing, inclusive culture at Horace Mann.• Plan, design, deploy and analyze the Voice of Customer and employee survey process and pulse survey process. This may also include survey sources such as onboarding, exit and other customer feedback.• Build, plan, monitor, measure listening strategy and connection initiatives and ensures programs are effective in supporting an inclusive and positive employee culture.• Assist with driving Distinctive Service and embedding service minded processes and actions across the business.• Design, build, and innovate the performance review and feedback processes, in conjunction with the VP, including evolving, enhancing and measuring to recognize employee strengths and achievements while also fostering professional development and drive measurable success.• Foster a culture of equity, belonging and inclusion, supporting and consulting on diversity, equity and inclusion initiatives and programs in partnership with other key business stakeholders.• Lead Employee Resource Group (ERG) development and implementation, including compiling employee interest, advertising membership, coordinating with ERG leads, consulting with groups as needed. • Evaluate and monitor progress and correlations to key data trends such as turnover, engagement, etc.

Education

• University of Wisconsin-Stevens Point

  Bachelor of Science - BS

  1998 — 2001

• The Chicago School of Professional Psychology

  Master of Arts - MA

  2009 — 2010