Melissa Heldwein
Human Services
- Role
- Provider Relations Specialist at Maximus
- Location
- Tonawanda, NY, US
- LinkedIn followers
- 500 followers
About Melissa Heldwein
Experienced Director with a demonstrated history of working in the civic & social organization industry. Skilled in Nonprofit Organizations, Microsoft Excel, Microsoft Word, Microsoft Office, and Service Coordination. Strong professional with a Master of Science - MS focused in Human Services, with a Specialization in Social & Community Services from Capella University. Interested in management and administrative functioning of social service agencies and their ability to achieve stated mission and vision in light of current funding and regulatory restraints.Currently interested in and actively expanding knowledge in how AI can: streamline workflows; improve efficiency; reduce employee stress; aid in executive decision making; enhance diagnostic processes and subsequent treatment; reduce overhead; spread responsibility in a more equitable way; create new jobs; improve employee retention; aid in individualized training. My beliefs on AI: AI should never fully replace humans. It should only assist with reorganizing, streamlining, redistributing and reducing work demands. AI has the ability to help humans save exponentially more lives in healthcare. AI can improve morale and assist with non preferred and mundane tasks. AI can help humans focus on one another instead of systems and processes we\'ve put in place that have unnecessarily made living too complex. Currently employed as a Provider Relations Specialist for Maximus\' largest project in NYS: New York Independent Assessor (NYIA).
Experience
Provider Relations Specialist
Feb 2023 — Present
Monitor and manage agency relationships with clinicians working as Independent Contractors in the New York Independent Assessor project. Monitor and assist with recruitment and onboarding processes.
Education
Niagara University
Bachelor of Arts - BA, Criminology
2004 — 2008
Harvard Medical School
Certificate program: AI in Healthcare , Health/Health Care Administration/Management
Capella University
Master of Science - MS, Human Services, General
2011 — 2013
Niagara University
Bachelor of Arts - BA, Psychology
2004 — 2008
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