Melissa Harward
Director of Operations and Customer Success @Safetower
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WORK HISTORY
Director of Operations and Customer Success @Safetower
Served as operational lead to form first-of-its-kind company, SafeTower, under Johns Hopkins Health System- Developed and maintains key company and vendor infrastructure across all functional areas (IT, finance, contracting, product support, HR, sales, marketing)- Oversees internal and customer-facing operational objectives- Provides strategic guidance to product, engineering, and consulting teams- Drives strategic marketing and sales prioritization- Owns SafeTower\'s customer profile and product feedback loop- Serves as team lead for implementations, training, and customer success teams
EDUCATION
General Assembly
Product Management
The University of Georgia
A.B.J
The University of Georgia
B.B.A
ABOUT MELISSA HARWARD
Experienced healthcare product owner with a demonstrated history of launching solutions that align operational and end user needs. Cross-functional SME with an eye for problem solving and analysis.
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