Melissa Wygal Harbaugh

About Melissa Wygal Harbaugh

QUALIFICATIONSAs an accomplished, dynamic leader, I have extensive success achieving revenue goals and driving growth. My ability to be an influential communicator has allowed me to become adept at developing strong relationships with clients, leadership, cross-functional partners, vendors, and other key stakeholders. Recognized as a strategic-minded leader, I have built and developed high-performing teams through coaching, training, and feedback. My leadership skills have given me the insight to measure, interpret, and gain understanding from client and team data and apply it to strategic decisions. With my successful track record fostering growth through new business, renewals, expansions, process improvements, and developing new tools, I am focused on integrity and customer service and committed to working individually or collaboratively to guarantee success in a challenging environment—a top-performing customer-facing multi-award winner. Capabilities and Expertise: customer relationship management, SaaS, people management, revenue growth, leadership, pharmaceutical operations, healthcare leadership, project management, retention, expansion, account management, leadership, client services, customer success management, government sales, customer engagement, accounting reconciliation, mobile digital messaging, implementation, fraud, Microsoft office suite, policy analysis, vendor management, process engineering, recruiting, research, salesforce service cloud, health cloud, CRM, call-center management, contact center, coaching, training and development, presenting, process enhancements, customer experience, CX, retail and e-commerce analytics, BI, 99% team retainment, 98% career client retainment, product adoption, ITSM, Salesforce CRM, Consulting, NPS/CSAT, digital analytics, product analytics, business process, change management, business value.

Experience

1. Project Manager, Us Commercialization Learning, Cardiovascular and Immunology

   Bristol Myers Squibb

   Feb 2024 — Present · Lawrenceville, NJ, US

Education

• Rider University

  Bachelor's degree, Fine/Studio Arts, General

Skills

• Cross-Functional Team Leadership
• Software Documentation
• Process Improvement
• Access
• Team Building
• Management
• Leadership
• Powerpoint
• Microsoft Excel
• Call Centers
• Crm
• Customer Relationship Management (Crm)
• Sales Operations
• Project Management
• Customer Service
• Account Management
• Outlook
• Microsoft Office
• Sales
• Recruiting
• Customer Satisfaction
• Training
• Strategy
• New Business Development
• Microsoft Word
• Team Leadership
• Time Management
• Strategic Planning
• Vendor Management
• Telephone Skills
• Technical Support
• Salesforce.com