Melissa Haas
- Role
- Senior Vice President, Director of Operations Servicing & Support at Truist
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Senior Vice President, Director of Operations Servicing & Support
Dec 2022 — Present
Responsible for providing strategic direction and leadership, planning, administration, coordination, and operational execution for multiple large teams providing operational servicing and support for Retail and Small Business Banking (RSBB) including branches, mass retail, emerging markets, premier, small business banking, marketing and digital. Critical to the scope, but not limited to, is leading and influencing teams within the multiple Operations Hubs executing on complex, centralized processes while focusing on continuous improvement and operational efficiencies. Leads teams serving as the single points of contact for complex research and maintenance support across RSBB and other business units through internal second level research escalations. Provides leadership oversight for the internal teammate contact center which is responsible for accurate and timely knowledge delivery information and other operational support.
Skills
- Consumer Lending
- Cash Management
- Retail Banking
- Banking
- Treasury Management
- Commercial Lending
- Commercial Banking
- Sales Management
- Small Business Lending
- Credit
- Leadership
- Lines of Credit
- Loans
- Credit Risk
- Loan Origination
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