Melissa Guerrero

About Melissa Guerrero

Strategic Design Manager with 7+ years of experience driving creative excellence in SaaS…

Experience

1. Design Manager

   Amadeus

   Jun 2018 — Present

   Responsibilities:*Guide, inspire and coach a team toward a common purpose and establish clear direction by setting expectations, creating action plans and delegating responsibilities *Build and manage relationships across a global organization to assist clients, from beginning implementation of creative packages through final go-live deployments; provide ongoing platform support within service level agreement times *Align team objectives to performance goals of leadership and broader company mission; streamline processes to reflect alignment *Stay organized in a sense-of-urgency environment, and innovate through any problem *Research and explore the possibilities of emergent technologies such as Artificial Intelligence, NFTs/blockchain, AR, VR; propose business cases for utilizing these innovations while maintaining ethical integrity and adhering to corporate policies around them *Interview, hire and train design employees; provide feedback and professional reviews *Utilize HTML/MJML, CSS and JavaScript to code emails and web forms; step back into individual contributor role to assist the team and keep close to the platforms we support Achievements:*Researched and adopted innovative technology into the design team’s wheelhouse; have become the point person on AI, and have presented to interdisciplinary teams about its effects and possibilities *Provided leadership and guidance through uncertainty during two corporate acquisitions in two years and 10% company-wide layoffs due to the coronavirus pandemic, while doubling the size of my team *Leveraged automation, third-party technical support, and in-house design team strengths to conduct data migration for 220+ clients and thousands of creative pieces into new platform *Developed and tracked team accountability metrics to improve accuracy to 98% of design tasks delivered with fewer than one error

Skills

• Leadership
• Botany
• Angularjs
• Teaching
• Adobe Creative Suite
• Life Sciences
• Sql
• Cascading Style Sheets (Css)
• Python
• Test Driven Development
• Biology
• Adobe Illustrator
• Node.js
• Mongodb
• Express.js
• Adobe Photoshop
• Ruby on Rails
• Javascript
• Camp Director
• Foxpro
• Amazon Web Services (Aws)
• Educational Leadership
• Html
• Functional Programming
• Customer Service
• Object-Oriented Programming (Oop)
• Dreamweaver
• Mysql