Melissa Gray

Administrative Assistant @Jem Jewellers

Carmel, IN, US

As the administrative assistant, I build sales and marketing strategies for an exclusive jeweler. I provide the point-of-contact with customers, vendors and contractors. I maintain inventory, customer management system, and website. I track all repairs, orders and shipments as well as troubleshoot any issues with customers and vendors.My contributions include:• Overhauled website and enhanced product inventory display. • Streamlined tracking process for repairs and custom jewelry requests, enhancing response time by 10%.• Increased new customer accounts by 3% and improved existing client relationships.