Melissa Gerace
Technical Writer @ ChurnZero
- Role
- Technical Writer at ChurnZero
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Melissa Gerace
Experienced writer with a demonstrated history of working in the computer software industry. Strong media and communication professional with a Bachelor of Arts (B.A.) focused in Liberal Arts and Sciences from St. John\'s College.
Experience
Technical Writer
Aug 2022 — Present
Manage the ChurnZero Knowledge Base, ensuring comprehensive and user-friendly product documentation. • Collaborate with cross-functional teams to facilitate internal communication regarding feature releases. • Assist in UI writing to enhance user experience and clarity of product features.
Education
St. John's College
Bachelor of Arts (B.A.), Liberal Arts and Sciences
2011 — 2015
Skills
- Research
- Critical Reading
- Apa
- Leadership
- Microsoft Office
- Written Communication
- Microsoft Powerpoint
- Editing
- Chicago Style
- Academic Writing
- Data Entry
- Teaching Writing
- Writing
- Text Editing
- Microsoft Word
- Third Party Vendor Management
- Critical Thinking
- Customer Service
- Public Speaking
- Social Media
- Microsoft Excel
- Powerpoint
- Archives
- Digitization
- Creative Writing
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