Melissa Galvao

About Melissa Galvao

Crisp decision-maker clearly focused on business strategy, with a strong acumen for strategic planning, continuous improvement, and operations management within highly regulated industries, fueling growth in organizations. Deep passion for creating, building, and shaping high-performing teams, while establishing the team’s vision and transforming operations to ensure success. Demonstrated ability to balance priorities in complex operations to deliver consistent, scalable value. With a focus on people, process, and systems, drives successful change by evaluating impact on employee experience, customer experience, retention, operational effectiveness/efficiency, and compliance.

Experience

1. Regional Director of Enrollment Services Operations

   Brookline College

   Aug 2021 — Present

Education

• Rend Lake College

  Double Associate in both Math and Sciences, General Studies

  2004 — 2007

• University of Illinois Urbana-Champaign

  Bachelor of Science in Psychology; Minor in Latina(o) Studies, Psychology

  2007 — 2010

• Colorado Technical University

  Master's degree, Management with Project Management focus

  2017 — 2019

Skills

• Cirriculum Development
• Training
• Volunteer Management
• Anger Management
• Interventions
• Behavioral Health
• Business Development
• Addiction Recovery
• Grief Counseling
• Clinical Research
• Psychotherapy
• Counseling Psychology
• Project Coordination
• Group Therapy
• Program Development
• Management
• Team Building
• Strategic Planning
• Individual Counselling
• Leadership
• Chemical Dependency
• Treatment
• Social Services
• Post Traumatic Stress
• Community Outreach
• Motivational Interviewing
• Mental Health Counseling
• Therapists
• Substance Use Disorders
• Sales Management
• Nonprofit Organizations
• Crisis Intervention
• Customer Service
• Research
• Student Recruiting
• Conflict Resolution
• Microsoft Office
• Sales
• Mental Health
• Case Management