Melissa Finley-Thompson

Head of HR Services, Americas JLL

Role
Head of HR Services, Americas at JLL
Location
Dallas, TX, US
LinkedIn followers
500 followers

About Melissa Finley-Thompson

Process Optimization • AI Focused Recruiting • Workday • Offshore Teams • Data & Reporting • Service Now • Avature • Pymetrics • Vendor Management • Metric Creation and Evaluation • Alight • Tableau • HiredScore • ADP • Scorecard Creation

Experience

  1. Head of HR Services, Americas

    JLL

    Oct 2023 — Present

    Oversee a team of 73 in the US, LATAM and Canada which supports an employee population of 48k. Functions include Payroll, Time Tracking, Benefits and Leaves Operations, HR Case Management/Customer Service Center, Auditing and Compliance, Workday System Support, Onboarding, Transitions Operations and Executive Services. Oversee an offshore team of 42 in the Philippines via a dotted line reporting structure.Vendors Include ADP, Alight, Service Now, Workday, Reliance Matrix, Equifax, CIC+, Health Advocate

Education

  • Midwestern State University

    Bachelors, Marketing

    1998 — 2002

Skills

  • Customer Service
  • Training
  • Real Estate
  • Recruiting
  • Brokerage
  • Facilities Management
  • Temporary Placement
  • Employee Benefits
  • Talent Management
  • Commercial Real Estate
  • Applicant Tracking Systems
  • Interviews
  • Human Resources
  • Peoplesoft
  • Leadership
  • Program Management
  • Property Management
  • Negotiation
  • Leases
  • Contract Negotiation
  • Project Management
  • Management
  • Hiring
  • Sales
  • Operations Management
  • Budgets
  • Strategy
  • Corporate Real Estate
  • Contract Management

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Melissa Finley-Thompson — Head of HR Services, Americas at JLL in Dallas, TX, US | Unifers