Melissa Finley-Thompson
Head of HR Services, Americas JLL
- Role
- Head of HR Services, Americas at JLL
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Melissa Finley-Thompson
Process Optimization • AI Focused Recruiting • Workday • Offshore Teams • Data & Reporting • Service Now • Avature • Pymetrics • Vendor Management • Metric Creation and Evaluation • Alight • Tableau • HiredScore • ADP • Scorecard Creation
Experience
Head of HR Services, Americas
Oct 2023 — Present
Oversee a team of 73 in the US, LATAM and Canada which supports an employee population of 48k. Functions include Payroll, Time Tracking, Benefits and Leaves Operations, HR Case Management/Customer Service Center, Auditing and Compliance, Workday System Support, Onboarding, Transitions Operations and Executive Services. Oversee an offshore team of 42 in the Philippines via a dotted line reporting structure.Vendors Include ADP, Alight, Service Now, Workday, Reliance Matrix, Equifax, CIC+, Health Advocate
Education
Midwestern State University
Bachelors, Marketing
1998 — 2002
Skills
- Customer Service
- Training
- Real Estate
- Recruiting
- Brokerage
- Facilities Management
- Temporary Placement
- Employee Benefits
- Talent Management
- Commercial Real Estate
- Applicant Tracking Systems
- Interviews
- Human Resources
- Peoplesoft
- Leadership
- Program Management
- Property Management
- Negotiation
- Leases
- Contract Negotiation
- Project Management
- Management
- Hiring
- Sales
- Operations Management
- Budgets
- Strategy
- Corporate Real Estate
- Contract Management
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