Melissa Failes

About Melissa Failes

High-performing General Sales Manager that enjoys leading and inspiring a range of…

Experience

1. General Manager

   Bass Pro Shops

   Jan 2022 — Present · Las Vegas, NV, US

   Currently managing an Outdoor Adventure store that includes 20 departments, Boats, ATV\'s, Club, Camping, Fishing, Marine Electronics, Hunting, Archery, Gifts/Food, Apparel, Footwear, Cash office and Warehouse.Lead 9 senior level managers and 18 mid-level supervisors and over 225-300 FT/PT Outfitters.Maintain high levels of integrity in overly complex areas such as buying and selling new and used Firearms through an FFL and inspire Brand Loyalty through Capital One\'s Credit Card Programs.Awarded Store of the Year my first year with the Co.Consistently exceed Sales Plan and P&L Budgets while reducing Loss through intentional acts of service.Successfully increase stock on hands to deliver above average merchandise availability and seasonal presentations resulting in exceptional customer ratings through Medallia and Qualtrix.Inspired and shaped GM training agendas that lead to facilitating the onboarding for 9 new GM\'s.Improved process and efficiencies that are recognized globally and implemented in all stores.Establish community relationships to foster initiatives that support safety, security, basic wellbeing and conservation.Conduct routine maintenance to sustain and improve a very delicate retail environment of live exhibits.Host various organizations in our meeting room making our Las Vegas Bass Pro Shops a true destination.

Skills

• Hiring
• Retail Sales
• Recruiting
• Store Operations
• Retail
• Profit
• Inventory Management
• Inventory Control
• Coaching
• Merchandising
• Management
• Training
• New Store Openings
• Visual Merchandising
• Driving Results
• Loss Prevention
• Apparel
• Store Management