Melissa Douse
SHRM-CP Certified HR & People Leader | Talent Development, Employee Engagement & Culture Strategy | Driving People-First Leadership Across Industries
- Role
- Customer Experience Manager at Macy's
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Melissa Douse
I’ve built my career around leading people through change, developing talent and creating structure where it’s missing. I’m known for bringing calm to complex environments and turning strategy into results through clarity, accountability and purpose.My background blends operations, leadership and culture. Whether it’s guiding a team through transformation, building a talent pipeline or elevating the employee experience, I focus on helping people do their best work and feel proud of it.I’m driven by the belief that when people feel seen, supported and challenged in the right way, they deliver exceptional results. That’s the impact I bring to every space I lead and the kind of work I’m excited to continue in People & Culture, HR or hospitality leadership.
Experience
Customer Experience Manager
Apr 2024 — Present · New York, NY, US
Education
Queens College
Bachelor of Education - BEd, Early Childhood Education and Teaching
2008 — 2013
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