Melissa Darrin
✨Customer Advocate, dedicated to client satisfaction✨
- Role
- Enterprise Customer Advocate at Cision
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Enterprise Customer Advocate
Oct 2021 — Present
As an Enterprise Technical Support Representative, I assist Cision’s highest paying clients with technical requests/inquiries including, but not limited to training, reporting & media monitoring, press release distribution, and bug fixes. Since joining the Cision team, I consistently surpass department CSAT and QA goals, and receive an average of 4.86 stars from customers. After one year with Cision, I became the main support contact for Government clients and took on concurrent roles on Cision’s Impact team, Internal Support team, and After Hours Support team.
Education
Towson University
Bachelor of Science (BS)
2012 — 2016
University of London
Corporate Communications
2016 — 2016
Skills
- Social Media
- Writing
- Respect
- Mac & Pc Platforms
- Creativity
- Adaptability
- Apple Software
- Social Responsibility
- Microsoft Office
- Problem Solving
- Communication
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