Melissa D. Pool

Servant Leader | Public Administration Professional

Role: Interim Chief Administrative Officer at City of Austin
Location: Austin, TX, US
LinkedIn followers: 500 followers

Public Administration & SafetyView LinkedIn profile

About Melissa D. Pool

Visionary public administration leader with over 25 years of public service and 17+ years…

Experience

Interim Chief Administrative Officer
City of Austin
Apr 2025 — Present
Provide strategic oversight of Animal Services support service functions including marketing and communications, IT business systems, human resources, finance, performance management and administrative support.

Education

Concordia University Texas
Bachelor of Arts (BA), Human Resource Management
2012
Texas State University
Lean Six Sigma Green Belt

Contact information

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Work email
•••••@austintexas.gov
Personal email
•••••@•••••.com
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Current company

City of Austin

Government Administration · 9K employees · Founded 1839 · Austin, Texas, United States

An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs. To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services. The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles. Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education. At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

austintexas.gov

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About Melissa D. Pool

Experience

Interim Chief Administrative Officer

Education

Concordia University Texas

Texas State University

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