Melissa Cross
Product Operations Leader
- Role
- Product Operations Leader at Optum
- Location
- Phoenixville, PA, US
- LinkedIn followers
- 500 followers
About Melissa Cross
Engaging, resourceful leader who solves customer business challenges through measurable outcomes. Proactive, reliable, and collaborative influencer who motivates team members to ensure successful project completion. Experienced team builder, problem solver, and innovator who develops processes to bring new solutions to market. Strategic thinker with proven ability to analyze complex environments, develop value-driven solutions and communicate effectively with stakeholders.Specialties: • Healthcare - Provider & Payer Solutions• Customer Success / Relationship Management• Project/Program Management• Roadmap Development• SaaS Implementations & Ongoing Support• Business Operations• New Product Launch• Process and Methodology• Sales Support and Engagement• Organizational Design / Team Development• Value Based Care• Risk Adjustment / HEDIS
Experience
Product Operations Leader
Jul 2025 — Present
Lead portfolio level Product Operations across the Revenue Cycle Management and Optum Real businesses, governing post sale delivery, launch readiness, and revenue performance for a 25+ solution portfolio focused on delivering next generation AI enabled solutions. Partner with Product, Engineering, Finance, GTM, Legal, and Operations to establish operating rhythms, execution discipline, and executive visibility ensuring predictable delivery, accelerated time to value, and clear linkage between investment and outcomes.• Own portfolio health, delivery confidence, and executive decision support, providing leadership with clear visibility into revenue performance, delivery risk, and investment tradeoffs across a complex, multi domain RCM portfolio. • Lead enterprise scale delivery and launch governance, aligning Product, Engineering, GTM, Finance, Legal, and Operations to ensure operational readiness, on time releases, and consistent customer and market commitments. • Drive portfolio level accountability for revenue and outcomes, partner with Finance and Product leadership to track progress to targets, identify execution gaps early, and mobilize corrective initiatives to close in year performance shortfalls.
Education
Georgia State University
Computer Information Systems
West Chester University of Pennsylvania
B.S., Athletic Training / Sports Medicine
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