Melissa Comstock

About Melissa Comstock

Experienced in Project Management and Research with a demonstrated history of working in…

Experience

1. Test Prep Tutoring Coordinator

   Shemmassian Academic Consulting

   May 2024 — Present

   Act as the main point of contact for MCAT, GRE, DAT, ACT and SAT learners by providing consistent and reliable support as they are matched with their tutor• Conducts regular check-ins with each of our tutors on student progress and recordkeeping to ensure our SAC team provides world-class services• Manage escalations by addressing academic, personal, or logistical issues that learners face, and work with sensitivity to provide timely, effective solutions• Facilitate a supportive learning community, encouraging collaboration and positive interactions among students and tutors• Document and track all learner support cases, ensuring clear communication and resolution• Identify and address learner concerns, including attendance issues, progress challenges, and withdrawal requests, while maintaining comprehensive and updated standard operating procedures (SOP\'s)• Communicate with empathy during difficult conversations, such as helping students assess changes in test dates or the lack of progression in their study sessions• Support the ongoing improvement of learner communication and support processes on platforms such as Zoom and Google Chat

Education

• Truman State University

  Bachelor of Science (B.S.), Kinesiology and Exercise Science

  1999 — 2004

• Illinois State University

  Master of Science (M.S.), Kinesiology and Recreation - Exercise Physiology

  2004 — 2006

• University of Illinois Urbana-Champaign

  Master of Science (M.S.), Recreation, Sports and Tourism

  2008 — 2010