Melissa Champ

About Melissa Champ

Melissa Champ has over 15 years of experience in technology, marketing, arts and non-profits. As the Vice President of Support, Melissa oversees Tessitura Network Support team and customer satisfaction for over 550 organizations in the North American region. Prior to this role, Melissa led the web support team for Tessitura’s e-commerce platform (TN Express Web). Before joining the network, Melissa served as the Digital Media Manager with the Kansas City Symphony as part of the Kauffman Center for the Performing Arts consortium. During her time there, was part of the grand opening of the new performing arts center with the launch of a new web and ecommerce site. Her start was as Marketing Assistant with the Kansas City Repertory Theatre. Throughout her career, her passion has always been with the arts and knowledge sharing through technology. Melissa attended the University of Missouri Kansas City Conservatory of Music for clarinet and Arts Business and Administration. She currently lives in Lee’s Summit, Missouri with her family in the Kansas City area.At the Tessitura Network, our mission is to enable and inspire arts and cultural organizations to achieve their goals by providing continually innovated technology and comprehensive services that improve their efficiency and effectiveness, and by fostering learning, knowledge sharing, and community collaboration between peers and organizations.Our not-for-profit status means we answer to our users, not to shareholders or investors. As a non-profit ourselves, we understand the needs of our non-profit client base. Our mission, in essence, is to help our users achieve their missions.

Experience

1. Vice President of Member Success & Support

   Tessitura

   Apr 2025 — Present

   Responsible for driving the Tessitura Network\'s strategy for customer service, member satisfaction, retention and expansion.

Education

• University of Missouri-Kansas City

  BA, Arts Business and Administration

  2002 — 2008

Skills

• Adobe Creative Suite
• Brand Development
• Customer Service
• Email Marketing
• Budgets
• Databases