Melissa Booth
Consumer Sales & Care Business Improvement Specialist @Vodafone
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WORK HISTORY
Consumer Sales & Care Business Improvement Specialist @Vodafone
Stoke-on-Trent, GB
Collaborate with the Business Improvement Manager and the Head of Consumer Sales & Care Operation to shape strategy, brand, and culture. Drive growth, monitor performance in multiple campaigns, and foster collaboration across Vodafone UK. Implement best practices to optimize operations and fuel success
EDUCATION
NVQ
NVQ Level 2 & 3, Customer Service Support/Call Center/Teleservice Operation
Vodafone
Fire marshall
Stoke on Trent City Council
Champion, Wellbeing
NVQ
NVQ Level 2, Team management
ABOUT MELISSA BOOTH
Results-driven leader with 24 years of success in Sales Operations, Customer Experience, Business Improvement, Quality & Compliance, and Transformation. Bronze award winner at the National Contact Centre Awards. Recipient of 19 prestigious Vodafone awards within the last 5 years. Committed to driving excellence and optimizing business performance.
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