Melissa Barnes

About Melissa Barnes

I am a highly driven, self-motivating individual with over 25 years working directly in the technical divisions of financial service companies looking for every opportunity to provide value. Specialties: High paced break/fix resolution, IT Service Management expertise, ecommerce, mobile commerce, large scale command center, banking industry, education through training and documentation, multi-platform monitoring, impact analysis, technical mergersServiceNow and related workflow tools with expertise in ITSM.

Experience

1. Lead Director, Change & Release Management

   CVS Health

   Dec 2024 — Present · CO, US

   Spearheaded strategic process excellence initiatives for enterprise Change and Release Management at CVS Health.• Advising on efficient use of ServiceNow to streamline change and release processes, enhancing operational effectiveness.

Education

• Northeastern Junior College

  Associate of Arts (AA), General Studies

  1996 — 1998

• Colorado State University Global

  Bachelor's degree, Organizational Leadership with emphasis on Business Management

  2021

• University of Phoenix

  Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Skills

• Business Process Improvement
• Data Center
• Software Documentation
• Sdlc
• Business Analysis
• Product Management
• Payment Card Processing
• Team Leadership
• Security
• Integration
• Servers
• Itil
• Mobile Commerce
• IT Management
• Training
• Sharepoint
• Agile Methodologies
• Management
• E-Commerce
• Analysis
• Credit Cards
• Vendor Management
• Visio
• Call Centers
• Process Improvement
• Requirements Analysis
• Troubleshooting
• Disaster Recovery
• Network Security