Melissa Bardowell
Director, IT Support at TTI, Inc.
- Role
- Director, IT Support at TTI, Inc.
- Location
- Roanoke, TX, US
- LinkedIn followers
- 500 followers
About Melissa Bardowell
Oversees staff of Desktop Support Specialists & Service Desk Analysts and provide coaching andtraining for technical skills and customer service. Perform staff reviews and on-going performancefeedback.Provide technical and procedural guidance to team members and engage in advanced technicaltroubleshooting to assist to a quick resolution of issues, escalation to vendors and root cause analysis.Execution of projects such as PC refreshes, software deployments, and updates and OS migrations.Track incidents, problems and outages and notify the responsible group.Ensures procedural documentation is current and accessible to team members.Send, analyze and tally feedback received from surveys.Manage university’s assets and asset management to ensure tracking of all IT equipment.
Experience
Director, IT Support
May 2024 — Present · Fort Worth, TX, US
Education
Westwood College
Bachelor of Science (BS), Computer Network Management
2007 — 2009
Florida A& M University
BS, Computer Information Systems
Skills
- Active Directory
- Xp
- Computer Hardware
- Help Desk Support
- Customer Service
- Vmware
- Erp
- Troubleshooting
- Network Security
- Technical Support
- Windows 7
- Servers
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