Melissa Arrington

About Melissa Arrington

I am an experienced Social Worker with a strong background in acute care and nonprofit…

Experience

1. Medical Social Worker Case Manager

   Unc Health Rex

   May 2019 — Present · Raleigh, NC, US

   Coordinates patient\'s discharge plan to ensure all critical elements have been addressed and patient is moved to the appropriate next level of care. •Utilizes critical thinking skills to proactively identify and appropriately address medically complex and/or psycho-social related discharge barriers. •Initiates and facilitates referrals for post-acute care to include home health, DME, infusion, rehab placement, hospice and others in a timely manner and is knowledgeable of post-acute benefits and regulations for payers. •Demonstrates effective communication skills both in documentation and verbal formats. •Monitors appropriate outcome metrics such as length of stay, high cost, readmission and avoidable delays. •Identifies patients that meet criteria for a follow-up Important Message from Medicare and assures delivery per guidelines. •Provides supportive counseling and crisis intervention to patients, caregivers and/or coworkers. •Involved in program development related to improvement of social work services and/or resources for a specific patient population.•Leads the Kindness Committee Department Program focusing on employee engagement, retention, recognition, and celebration initiatives.•Develops and implements programs to enhance employee morale and foster a positive work environment, aligning with system organizational goals.•Organizes and facilitates events and activities to recognize and celebrate employee achievements, promoting a culture of appreciation and support.•Collaborates with department leaders to identify and address employee needs, ensuring a mindful and kind approach to team support and development.•Monitors and evaluates the effectiveness of engagement and retention initiatives.•Develops best practices for employee recognition and engagement, enhancing overall team cohesion and satisfaction.•Utilizes strong communication and interpersonal skills to build relationships and foster a supportive and inclusive workplace culture.

Skills

• Interpersonal Communication
• Elder Care
• Medical Terminology
• Diverse Groups
• Onboarding
• Contract Recruitment
• Time Management
• Google Docs
• Interdisciplinary Collaboration
• Interviewing Skills
• Customer Service
• Alzheimer's/Dementia Disease Training
• Resident Retention
• Building Strong Referral Networks
• Powerpoint
• Microsoft Excel
• Kidney Disease Management
• Multi-Line Phone
• Long Term Acute Care
• Kidney Transplant Referral
• Alzheimer's Care
• Multidisciplinary Team Design
• Microsoft Outlook
• Case Management Services
• Life Transitions
• Risk Assessment
• Skilled Multi-Tasker
• I-9 Compliance
• Training
• Data Entry
• Psychosocial Assessment
• Independent Living
• Google Apps
• Electronic Medical Records
• Kidney Transplant
• Individual Service Plan
• Goal Oriented Intervention
• Treatment Planning
• Recruiting
• Assisted Living