Melissa Arneson

Relationship Manager @Minnesota IT Services

Minneapolis, MN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2019 — Present

Relationship Manager @Minnesota IT Services

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St. Paul, MN, US

Responsible for maintaining the relationship between MNIT Services’ Chief Business Technology Officers (CBTOs) at State of Minnesota agencies and MNIT Enterprise IT Services.Identify, research and coordinate the resolution of complex agency issues, at the intersection of technology, finance and agency business process. Make recommendations and coordinate solutions that align with the strategic and tactical direction of MNIT Services for medium to large sized agencies.Serve as the first point of contact for CBTO’s and non-executive branch customers with regard to enterprise and shared service needs including facilitating the discovery of business requirements.Develop and evaluate business processes for relationship management.Advise on, and coordinate business engagement on Enterprise projects.Provide information and guidance to customers with regard to financial components, services portfolio, consulting and communication needs.

EDUCATION

2012

Bemidji State University

Bachelor of Arts (BA), Political Science

SKILLS

DatabasesMicrosoft OfficeWindowsCustomer ServiceWindows 7Public SpeakingTechnical SupportOperating SystemsTroubleshootingAccessHigher EducationHelp Desk SupportSoftware DocumentationProject ManagementStudent ManagementLeadership DevelopmentSupervisory SkillsSystem AdministrationResearchLeadershipInterviewsMicrosoft Word

ABOUT MELISSA ARNESON

Relationship Manager at Minnesota IT Services

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